If you’re looking to return your order, we’re here to help! Apothecary Tea House’s GuaranTea ensures our products for 30 days. We offer free, simple returns within 30 days of purchase to the original payment method (minus shipping charges). Note: Accessories, discounted/sale items, and gifted products are all final sale. Apothecary Tea House does not offer exchanges.
If you decide the flavours aren't for you, email firstname.lastname@example.org and include your order number with a description of the reason for your return. We’ll issue a return label and process your refund (minus shipping charges) once we’ve received the blend(s) back.
Notes about returns:
- Products must be received back (in good condition) within 14 days of the return label being issued.
- Gifted items (including gift cards), discounted/sale items, mugs, and tea infusers, are all final sale.
- We aren't able to provide refunds or exchanges for blends purchased through one of our vendors, but we'll do our best to support you with a resolution.
- We don’t offer refunds for shipping delays, incorrectly provided addresses or packages marked delivered but not received.
- We will refund or reship lost orders as long as we are notified within 30 days of your order date.